SHIPPING & RETURNS

REGULAR SHIPPING RATES/TIMES

United States: Free Shipping

 

TYPICAL SHIPPING SCHEDULE & CARRIERS FOR US ORDERS (Carriers for UK and CAN orders will vary and will be indicated via tracking email when order ships).

Product	Flat Rate	Estimated Ship Time	Carrier
Canvas 12x12, 16x16, 24x24, 36x36	US FREE UK/CAN/IRE/ AU = $10.00 USD	6-10 Business Days	UPS Ground, Fed Ex, USPS or GLS
Books	US FREE UK/CAN $10.00 USD	3-7 Business Days	USPS 1st Class/Priority Mail
Apparel	*US ONLY FREE	6-10 Business Days	UPS Ground, Surepost, DHL or Fex Ed
Combined Items	US FREE UK/CAN $10.00 USD	3-10 Business Days	Combined items all ship separately from different locations. See above for carriers.

 *Sorry, no rush orders accepted.

 

RETURNS

USA: If your purchase arrives damaged or you are not completely satisfied with your order, we will replace or refund you for the merchandise amount within 30 days of purchase. Please contact us at questions@looseleashes.com for more details. We regret that packaging, delivery and shipping charges are non-refundable. Sorry no COD's accepted.
Return address:
Loose Leashes
65 Moseley Ave.
Newburyport, MA 01950

INTERNATIONAL ORDERS: Returns are not accepted but please contact us at questions@looseleashes.com if there is a problem with your order or your order arrives damaged.

Damaged Items: Please email a picture of the damaged item to questions@looseleashes.com for next steps. If the shipping container is damaged, please include a photo of that as well.

Defective/Damaged Items: Please email a picture of the defective item to questions@looseleashes.com for next steps. If the shipping box/tube is damaged, please include a photo of that as well.